Voice Recorder

Voice Recorder - Customer Relationship Management (CRM) has become the key aspect of any business, and more so in the inter-connected world that we live in today. The key to a satisfied customer is the ability of the company and its representatives to offer a personalised solution to their problems. As business interactions and transactions grow, and it will continue to grow tremendously over the years, it has become increasingly important to record and document such personal interactions.

Aside from CRM services, depending on the nature of a business, every company has a different use for maintaining call records, including statutory compliances, quality assurance, government regulations, contention resolution, process evaluation, data mining and personnel training.

Call Confine, the Voice Recorder solution from Nexsus Techno Solutions, with its solutions for Analog& Digital voice recording, quality monitoring and analytics has been a front runner in the domestic market since its launch. The Windows-based offering can store recordings in multiple formats for ease of access and compatibility with other tools.

Over the years, the company’s voice logging solution has been implemented by a diverse range of clients from the Financial Services and Trading, Government, Health Care, BPO and Call Centres, Telecom, Security, Transportation, Energy and Utilities domains.Call Confine comes packaged with the capability of scheduled recording, auto emailing and archiving, call monitoring, web synchronization and call flagging. 

ShantoMitra, managing director, Nexsus Techo Solutions Pvt Ltd asserts that a voice logger solution should not be just another recording tool, but also adapt to the specific business requirements of each of its customers. "An optimal tool is one which evolves with the business’s needs and is flexible and scalable to the constantly changing requirements. Call Confine’s robust tools are designed to seamlessly adapt as per client requirements providing the user unrivaled flexibility for inward and outward integrations, endless scalability and limitless capacity," he added.